Shipping Policy

Last updated: June 2026

Shipping Policy

Effective Date: July 29, 2026
Last Updated: August 13, 2026

Thank you for shopping with BUKNUWO.

This Shipping Policy explains how we process orders, arrange shipments, estimate delivery times, calculate shipping charges, and handle shipping-related matters for purchases made through buknuwo.com.

Please review this Shipping Policy before placing an order.

Shipping options, estimated transit times, and applicable shipping charges for your specific delivery address will be displayed at checkout.

 

Shipping Overview

Shipping Area Order Processing Estimated Transit Time Estimated Total Delivery Time Shipping Fee
USA โ€“ Fast Delivery Area (DE, NJ, NY) 1โ€“3 business days 1โ€“3 business days in transit Approx. 2โ€“6 business days Free
USA โ€“ Standard Area 1โ€“3 business days 3โ€“6 business days in transit Approx. 4โ€“9 business days Free
Canada โ€“ Standard Delivery 1โ€“3 business days 2โ€“15 business days in transit Approx. 3โ€“18 business days $3.99 below $500 / Free at $500+

Important: Transit time begins after the shipment has been accepted by the carrier and does not include order processing time.

All delivery timeframes are estimates only and are not guaranteed delivery dates.

 

1. Order Processing

Orders are generally processed within 1โ€“3 business days after payment has been successfully confirmed.

Business days are Monday through Friday, excluding weekends and applicable public holidays.

Orders placed after normal business hours, on weekends, or on public holidays will normally begin processing on the next business day.

Order processing may include:

  • Payment and order verification;

  • Inventory confirmation;

  • Product preparation;

  • Packaging;

  • Shipping documentation;

  • Shipping label creation; and

  • Transfer of the shipment to the carrier.

Order processing time is separate from carrier transit time.

 

2. United States Shipping

BUKNUWO currently provides shipping to eligible U.S. delivery addresses included in our active shipping zones.

Available shipping service depends on the delivery address entered during checkout.

Fast Delivery Area

BUKNUWO currently offers Fast Delivery to eligible addresses in:

  • Delaware (DE)

  • New Jersey (NJ)

  • New York (NY)

Fast Delivery

Estimated Transit Time: 1โ€“3 business days in transit

This means the package is generally expected to spend approximately 1โ€“3 business days in carrier transit after the carrier has accepted the shipment.

This timeframe does not include BUKNUWO's normal 1โ€“3 business day order processing period.

Therefore, the estimated total time from payment confirmation to delivery is approximately:

2โ€“6 business days

Fast Delivery availability remains subject to:

  • Product inventory;

  • Fulfillment location;

  • Delivery address;

  • Carrier availability; and

  • Other applicable shipping conditions.

If Fast Delivery is available for your order, it will be displayed automatically at checkout.

Standard Delivery Area

Other eligible U.S. destinations included in our active shipping zones are generally served by:

Standard Delivery

Estimated Transit Time: 3โ€“6 business days in transit

Together with our normal 1โ€“3 business day processing time, the estimated total delivery time is approximately:

4โ€“9 business days

The actual shipping option available to the customer is determined by the shipping address entered during checkout.

 

3. Canada Shipping

BUKNUWO currently provides Standard Delivery to eligible Canadian destinations included in our active shipping zones.

Canada Standard Delivery

Estimated Transit Time: 2โ€“15 business days in transit

Together with our normal 1โ€“3 business day order processing time, the estimated total delivery time is approximately:

3โ€“18 business days

Canadian transit times may vary depending on:

  • Province or territory;

  • Delivery location;

  • Distance from the fulfillment center;

  • Carrier service availability;

  • Regional accessibility;

  • Weather conditions;

  • Peak shipping periods; and

  • Other transportation conditions.

Shipping availability is determined by the delivery address entered at checkout.

If no shipping option appears after entering a complete and valid Canadian address, that destination may not currently be supported by our available shipping services.

 

4. Shipping Charges

United States

BUKNUWO currently provides Free Shipping for eligible U.S. orders delivered to addresses covered by our active shipping zones.

Fast Delivery Area

Eligible orders shipped to:

Delaware, New Jersey, and New York

receive:

Free Fast Delivery

Estimated transit time:

1โ€“3 business days in transit

Standard Delivery Area

Eligible orders shipped to other supported U.S. destinations receive:

Free Standard Delivery

Estimated transit time:

3โ€“6 business days in transit

Canada

For eligible Canadian destinations:

Orders below $500: $3.99 Standard Shipping

Orders of $500 or more: Free Standard Shipping

The applicable shipping charge will be displayed at checkout before payment is completed.

 

5. Delivery Estimates

All delivery estimates shown on our website, checkout page, order confirmation, or Shipping Policy are estimates rather than guaranteed delivery dates.

Actual delivery times may vary due to factors including:

  • Product availability;

  • Fulfillment warehouse;

  • Delivery destination;

  • Carrier operations;

  • Severe weather;

  • Peak shipping periods;

  • Address problems;

  • Transportation disruptions;

  • Regional restrictions;

  • Public holidays; or

  • Other circumstances outside our reasonable control.

A delay in carrier transit does not necessarily mean that the shipment has been lost.

 

6. Fulfillment Locations

BUKNUWO may fulfill orders from different warehouses or fulfillment locations depending on product availability and the customer's delivery address.

The fulfillment location for a specific order may depend on:

  • Product inventory;

  • Customer destination;

  • Warehouse availability;

  • Shipping efficiency;

  • Package weight and dimensions; and

  • Carrier service availability.

Orders containing multiple products may be fulfilled from more than one location.

As a result, a single order may arrive in multiple shipments.

 

7. Shipping Carriers

Depending on the order, destination, shipment weight, product type, and fulfillment location, BUKNUWO may use:

  • FedEx;

  • UPS;

  • Regional parcel carriers;

  • LTL freight carriers;

  • Local delivery partners; or

  • Other approved logistics providers.

BUKNUWO may select the appropriate carrier based on operational and delivery requirements.

Customers generally cannot guarantee selection of a specific carrier unless otherwise confirmed by BUKNUWO.

 

8. Tracking Information

Once an order has been shipped, available tracking information will normally be sent to the email address provided during checkout.

Tracking information may also be available through the order status page.

Please allow up to 24 hours after a shipping label is created for tracking information to begin updating.

A status such as:

Label Created

does not necessarily mean that the shipment has already been physically received by the carrier.

Carrier transit generally begins after the carrier physically accepts or scans the shipment.

If tracking information has not updated for several business days, please contact BUKNUWO customer service for assistance.

 

9. Multiple Packages and Partial Deliveries

Orders containing multiple batteries, accessories, oversized products, or products stored at different fulfillment locations may be shipped separately.

Customers may therefore receive:

  • Multiple packages;

  • Multiple tracking numbers;

  • Shipments from different warehouses; and

  • Packages delivered on different dates.

Receiving only part of an order does not necessarily mean that the remaining products are missing.

Please review all tracking numbers associated with your order.

 

10. Shipping Address Requirements

Customers are responsible for providing a complete, accurate, and deliverable shipping address during checkout.

Please carefully verify:

  • Recipient name;

  • Street address;

  • Apartment, suite, or unit number;

  • City;

  • State or province;

  • ZIP or postal code;

  • Telephone number; and

  • Email address.

Most battery shipments require a valid residential or commercial street address.

Some P.O. Boxes, military addresses, remote destinations, restricted areas, or addresses outside our active shipping zones may not be eligible for delivery.

Shipping availability will be determined during checkout.

 

11. Address Changes

If you need to change your shipping address after placing an order, please contact BUKNUWO as soon as possible.

We will make reasonable efforts to update the address before the shipment enters fulfillment or is transferred to the carrier.

However, address changes are not guaranteed once an order has:

  • Entered fulfillment;

  • Been packed;

  • Been transferred to the shipping department; or

  • Been accepted by the carrier.

Once a shipment has been accepted by the carrier, address corrections or rerouting requests may be unavailable or may involve additional carrier charges.

Customers may be responsible for actual and documented charges resulting directly from an incorrect or incomplete address supplied during checkout.

 

12. Failed Delivery and Refused Shipments

A shipment may be delayed, held, or returned if delivery cannot be completed because of:

  • Incorrect or incomplete address information;

  • Repeated unsuccessful delivery attempts;

  • Customer refusal;

  • Failure to schedule a required delivery appointment;

  • Failure to accept delivery;

  • Failure to collect the shipment within the required period; or

  • Carrier delivery restrictions.

Where the failed delivery is directly caused by the customer, the customer may be responsible for actual and documented charges including:

  • Return shipping;

  • Reshipping;

  • Redelivery;

  • Address correction;

  • Storage; or

  • Other applicable carrier charges.

If a customer refuses delivery without prior authorization from BUKNUWO, actual and documented non-refundable expenses directly caused by the refusal may be deducted from the applicable refund where permitted by law and our Return & Refund Policy.

This does not apply when delivery is refused because:

  • The shipment is materially damaged;

  • The wrong product was shipped; or

  • BUKNUWO specifically authorized the refusal.

 

13. Lost or Missing Packages

If tracking shows that your order has been delivered but you cannot locate the package, please first check:

  • Front door;

  • Side or rear entrance;

  • Garage;

  • Mail or parcel area;

  • Reception desk;

  • Parcel locker;

  • Building management office;

  • Household members; and

  • Nearby neighbors.

If the package still cannot be located, please contact BUKNUWO customer service promptly.

BUKNUWO may review available carrier information including:

  • Tracking records;

  • Proof of delivery;

  • Delivery photographs;

  • GPS delivery information;

  • Signature records; and

  • Delivery address information.

Where appropriate, we may open an investigation or carrier claim.

If a shipment is confirmed by the carrier as lost or misdelivered before successful delivery, BUKNUWO will provide an appropriate resolution in accordance with our applicable policies.

If reliable carrier evidence confirms successful delivery to the address provided during checkout, replacement or refund is not automatic.

BUKNUWO will review the circumstances and provide reasonable assistance with the available carrier investigation.

 

14. Damaged Shipments

Please inspect your package and product as soon as reasonably possible after delivery.

Visible shipping damage should preferably be reported to BUKNUWO within 48 hours of delivery so that we can begin an investigation promptly.

When reporting shipping damage, please provide:

  • Order number;

  • Photographs of the outer packaging;

  • Photographs showing all sides of the package;

  • Photographs or video of the damaged product;

  • A clear photograph of the shipping label; and

  • A description of the damage.

Please do not discard the product, carton, pallet, inserts, shipping label, or other packaging materials until the investigation has been completed.

BUKNUWO or the carrier may request additional photographs, documents, inspection, or pickup arrangements.

The 48-hour reporting request is intended to help us complete the investigation efficiently and does not limit any rights available under applicable law.

 

15. Oversized, Bulk and LTL Freight Orders

Certain large, heavy, bulk, or palletized battery orders may require LTL or other freight transportation.

BUKNUWO may contact the customer before shipment to confirm:

  • Delivery address;

  • Telephone number;

  • Residential or commercial location;

  • Receiving availability;

  • Delivery appointment requirements;

  • Liftgate requirements; and

  • Other delivery conditions.

Additional charges may apply for services including:

  • Liftgate service;

  • Inside delivery;

  • Appointment delivery;

  • Limited-access delivery;

  • Storage;

  • Redelivery; or

  • Other special freight services.

Any additional charge that cannot be calculated during checkout will normally be communicated to the customer for approval before the order is released for shipment.

LTL shipments are generally delivered curbside unless another service has been specifically agreed to in writing.

Customers should inspect the pallet, packaging, quantity, and visible product condition before signing the delivery receipt.

Visible shortages or damage should be noted on the delivery receipt whenever reasonably possible.

 

16. Shipping Delays

If BUKNUWO is unable to ship an unshipped order within the applicable timeframe, we may provide an updated estimated shipping date.

For an order that has not yet shipped, customers may contact us regarding available options, including cancellation where applicable.

Once the shipment has been physically accepted by the carrier, carrier transportation delays may be outside BUKNUWO's direct control.

We will nevertheless provide reasonable assistance and available tracking information.

 

17. Order Cancellation

Customers may request cancellation within 24 hours after placing an order, provided that fulfillment has not already started and the shipment has not been physically accepted by the carrier.

Cancellation cannot be guaranteed once an order has entered fulfillment.

An order is generally considered shipped after the carrier has physically accepted the shipment, typically indicated by the first carrier acceptance scan.

If an order has already shipped, it will normally need to be handled under our Return & Refund Policy after delivery.

 

18. Other International Destinations

At this time, standard online checkout shipping is primarily available to eligible destinations within the United States and Canada.

Shipping to other countries or regions is not generally available through standard checkout unless specifically offered by BUKNUWO.

If BUKNUWO separately agrees to arrange international shipping, additional charges may apply, including:

  • International freight;

  • Customs duties;

  • Import taxes;

  • Customs clearance charges;

  • Hazardous-goods charges; and

  • Other applicable logistics expenses.

Applicable shipping terms and responsibilities will be confirmed before shipment.

 

19. Events Beyond Our Reasonable Control

Shipping or fulfillment may be delayed due to circumstances outside our reasonable control, including:

  • Severe weather;

  • Natural disasters;

  • Carrier disruptions;

  • Transportation interruptions;

  • Labor disputes;

  • Public holidays;

  • Warehouse disruptions;

  • Supply chain interruptions;

  • Government actions;

  • Regulatory restrictions; or

  • Other force majeure events.

We will make reasonable efforts to provide available shipping updates.

However, carrier transit and delivery dates cannot be guaranteed.

 

20. Contact Us

For questions regarding shipping, tracking, delivery, or order status, please contact:

BUKNUWO

Email:
service@buknuwo.com

Phone:
+1 (323) 927-2710

Business Address:
FLAT/RM B3, 19/F TUNG LEE COMMERCIAL BUILDING
91โ€“97 JERVOIS STREET
SHEUNG WAN, HONG KONG, CHINA

Customer Service Response Time:
Generally within 1โ€“2 business days.

Important: The business address above is not a return address.

Please do not send returned products to this address.

All product returns require prior authorization and the appropriate return address provided by BUKNUWO customer service.