Return & Refund Policy

Return & Refund

Effective Date: July 29, 2026

Welcome to BUKNUWO. Before placing an order, please read this Return & Refund Policy carefully.

This policy explains how cancellations, returns, refunds, exchanges, and product-related issues are handled for orders placed through BUKNUWO’s official website.

ORDER CANCELLATION

Customers may request cancellation within 1 calendar day (24 hours) after placing the order, provided the order has not been processed, packed, or shipped.

To request cancellation, contact BUKNUWO as soon as possible at service@buknuwo.com or +1 (323) 927-2710 and provide your order number.

Cancellation is not guaranteed once an order has entered fulfillment. If the order has already been shipped, the customer may request a return after delivery under this Policy. If the cancellation or return is caused by the consumer, the consumer is responsible for the approved return shipping cost.

If BUKNUWO cannot ship within the delivery timeframe stated at checkout, we will notify the customer and provide the option to accept the delay or cancel the unshipped order for a full refund.

RETURN POLICY

1. 30-Day Return

You may request a return within 30 days from the date of delivery.

To be eligible for a return, the product must meet the return conditions listed below.

Return Conditions

For a consumer-requested return that is not caused by a product defect, shipping damage, or an incorrect item, the product must be unused, undamaged, complete, and returned in its original packaging.

Returned items should include all original accessories, manuals, parts, cables, labels, packaging materials, and any free gifts or promotional items included with the order.

The product must not show signs of misuse, incorrect installation, unauthorized modification, physical damage, water damage, improper storage, overloading, short circuit, reverse polarity connection, or use with incompatible equipment.

Customers must contact BUKNUWO customer service and receive return authorization before sending any product back. Returns sent without prior approval may be refused, delayed, or returned to the sender.

RETURN SHIPPING COSTS

If the return is caused by the consumer, including a change of mind, ordering the wrong product, selecting an incompatible product, or providing an incorrect address, the consumer is responsible for the approved return shipping fee. The specific fee is based on the carrier and shipping service used.

If the return is due to BUKNUWO, including an item that arrives damaged, defective, or different from what was ordered, the consumer is not responsible for the approved return shipping fee. After the issue is verified, BUKNUWO will provide a prepaid return label or another approved return solution.

Because lithium batteries are regulated goods, customers must not arrange or pay for return shipping before receiving written return authorization and shipping instructions from BUKNUWO.

For International Orders

For international orders, customers may be responsible for return shipping costs, duties, taxes, customs clearance fees, import fees, or other related charges.

Please contact us before returning an international order so we can confirm the correct return process and return destination.

AUTHORIZED RETURN ADDRESS

For orders delivered within the United States, approved returns must be sent to our authorized U.S. return warehouse:

BUKNUWO Returns

Warehouse Name: TXGU7773084

Street Address: 1101 Slocum Ave,

City:Ridgefield,

State:New Jersey 

ZIP Code: 07657

United States

Before returning any product, customers must contact BUKNUWO Customer Service and obtain written return authorization and return shipping instructions.

Please include your order number and return authorization number with the returned package. Returns sent without prior authorization may be refused, delayed, or returned to the sender.

Do not return products to our Hong Kong business address, the address shown on the original shipping label, or any other warehouse unless BUKNUWO confirms the return address in writing.

Because lithium batteries are regulated goods, customers must not arrange return shipping or select a carrier before receiving approved shipping instructions from BUKNUWO.

2. Returns Beyond 30 Days

Returns requested after 30 days from the date of delivery may not be accepted, unless the product is covered by an applicable warranty or the issue is confirmed to be quality-related.

For warranty-related issues after the return period, please refer to our Warranty Policy or contact BUKNUWO customer service for assistance.

3. Quality-Related Returns

If the product you receive has a confirmed quality issue, defect, or damage caused before delivery, please contact us with your order number, photos, videos, and a detailed description of the issue.

BUKNUWO may review the information and provide an appropriate solution, which may include troubleshooting assistance, replacement parts, repair, replacement, or refund, depending on the specific situation.

If the issue is verified as damage, a defect, or an incorrect item caused by BUKNUWO, BUKNUWO will cover the approved return shipping cost and may provide a prepaid return label or another authorized solution.

4. Non-Returnable Items

The following items may not be eligible for return:

Products that have been used, installed, modified, damaged, repaired, disassembled, or improperly stored.

Products damaged due to misuse, incorrect wiring, reverse polarity connection, incompatible chargers, overloading, short circuit, water damage, accident, negligence, or failure to follow product instructions.

Products returned without authorization.

Products missing original accessories, manuals, packaging, labels, serial numbers, or included promotional items.

Clearance items, final sale items, customized products, or special promotional products clearly marked as non-returnable. This does not limit remedies for items that arrive damaged, defective, or incorrect due to BUKNUWO, to the extent required by applicable law.

Gift cards, downloadable products, or other non-physical items.

LITHIUM BATTERY RETURN SHIPPING SAFETY

For safety reasons, lithium battery products must be returned according to applicable carrier requirements and shipping regulations.

Customers must not return lithium batteries using unsafe, unauthorized, or improper shipping methods.

If a return shipment is refused by the carrier, damaged during return shipping, lost due to incorrect shipping information, or returned without proper authorization, BUKNUWO may not be responsible for the loss or damage.

Please contact BUKNUWO customer service before shipping any battery product back to ensure proper return instructions are followed.

REFUND POLICY

1. Refund Process

After we receive your returned item, we will inspect the product to confirm whether it meets our return requirements.

If the return is approved, we will process the refund according to the original order payment method, unless otherwise agreed.

If the returned item does not meet the return conditions, BUKNUWO may refuse the refund, issue a partial refund, or return the item to the customer.

2. Refund Processing Time

We will inspect the returned product within 5 business days after it is delivered to the authorized return address.

If the return is approved, BUKNUWO will issue the refund to the original payment method within 7 business days after approval.

After the refund is issued, it typically appears in the customer’s account within 5–10 business days, depending on the bank, card issuer, PayPal, or other payment provider. If the refund has not appeared after 10 business days, please contact your payment provider and BUKNUWO customer service.

Original shipping fees, handling fees, payment processing fees, taxes, duties, customs fees, and other non-refundable costs may not be refunded unless required by applicable law or confirmed by BUKNUWO.

3. Refund Method

Refunds are usually issued to the original payment method used for the order.

If the original payment method is unavailable, expired, closed, or no longer valid, please contact us for assistance.

BUKNUWO is not responsible for delays caused by banks, credit card companies, payment processors, or third-party payment platforms.

4. Refund Ineligibility

A refund may not be available in the following situations:

The product was used, installed, modified, damaged, or returned incomplete.

The product was damaged due to misuse, incorrect installation, incompatible equipment, water damage, improper charging, overloading, short circuit, accident, negligence, or failure to follow product instructions.

The product was returned without prior authorization.

The product was returned after the approved return period.

The product was lost or damaged during return shipping due to improper packaging or an unauthorized shipping method.

The order was marked as final sale, clearance, customized, or otherwise non-refundable.

UNAUTHORIZED OR ABANDONED RETURNS

If a returned product is sent to the wrong warehouse, returned without authorization, refused by the customer, or abandoned after delivery failure, additional handling or disposal fees may apply.

If the customer does not respond to our communication within a reasonable period of time, BUKNUWO may treat the returned or abandoned item according to warehouse disposal rules.

 

BUKNUWO is not responsible for storage fees, disposal fees, additional shipping fees, or losses caused by incorrect return procedures, unauthorized returns, or failure to follow our return instructions.

 

ELIGIBLE PROMOTIONS

 

If your order included discount codes, coupons, bundle discounts, free gifts, promotional pricing, or other special offers, the refund amount may be adjusted based on the promotion rules.

 

If a free gift or promotional item was included with the order, it may need to be returned together with the product. If it is not returned, the value of the promotional item may be deducted from the refund.

 

Discount codes, coupons, and promotional offers have no cash value and cannot be refunded separately.

 

CONTACT INFORMATION

 

If you have any questions about this Return & Refund Policy or need assistance with a return, refund, exchange, or order issue, please contact us:

 

BUKNUWO

Email: service@buknuwo.com

Phone: +1 (323) 927-2710

Business Address (not for returns): FLAT/RM B3, 19/F TUNG LEE COMMERCIAL

 BUILDING, 91-97 JERVOIS STREET, SHEUNG WAN, HK CHINA

If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.

If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.